1. Information We Collect
When you purchase or browse on Aaladis Sweets & Savouries, we collect only information necessary to fulfill your orders and enhance your shopping experience:
- Contact Details: Full Name, Mobile Phone Number, and Email Address.
- Delivery Information: Postal Address, Landmark, City, State, and Pincode.
- Transaction Records: Order item snapshots, bill amount, Razorpay payment reference ID.
2. How We Use Your Information
Your data is used strictly for:
- Processing and packaging your fresh sweets & savouries.
- Handing over delivery parcels to authorized courier partners (The Professional Couriers & Blue Dart).
- Sending transactional order confirmation, dispatch tracking, and delivery notifications via WhatsApp and Email.
- Customer care assistance and refund processing.
3. Third-Party Service Providers
We share only relevant information with trusted partners necessary to provide our service:
- Razorpay: Encrypted payment processing (We never store your card or bank details).
- NimbusPost / Blue Dart / The Professional Couriers: Delivery name, address, and phone number for parcel transit.
- Interakt: Official WhatsApp Business API for order tracking updates.
4. Data Security
We enforce industry-standard 256-bit SSL encryption across all website pages and API endpoints. Your personal data is stored in secure database clusters with restricted administrative access.
5. Contact Our Privacy Officer
If you have any questions about this Privacy Policy or wish to request deletion of your account records, please contact us at privacy@aaladis.com or call +91 98765 43210.